Andy Cable (Associates) Ltd.

Andy Cable

Testimonial

"A major indicator of Andy's contribution is that our benchmark customer research shows that service related issues, quoted in the past as the main reason for subscriber cancellations, has moved down from over 40% in 2004 to just 6% in 2008."
Adrian O'Connell - Managing Director, De Agostini UK Ltd.

Help!

Andy Cable heads up this home shopping operational independent Management Consultancy, which was founded in 2002. Our expertise starts when the marketing and product specialists have done their part, which is to persuade the customer to make the decision to order something.

Anything that can happen after that – capturing the order, processing it, despatching it and dealing with returns and service queries, is where we come in. Improving service to your customers and reducing your costs, and preferably both, are the key objectives. We work with e-commerce, catalogue, home shopping and multi channel operations.

So ask yourself these questions:

Is your business involved in home shopping customer service or order fulfilment?

Do you need help to outsource any of your current functions in the operation of your business? Or help in managing existing outsourced suppliers?

Do you need to review your IT requirements, for example, upgrade your system?

Do you need help with your warehousing and stock control?

Is your business going through major changes that need experienced management and you are struggling to find the internal resource to manage those changes?

If your answer to any of the above questions is "yes", then Andy Cable (Associates) Ltd. has the expertise to help you.