Testimonials
Andrea Dipple, MD, www.coopXest.com
'As a newly formed subsidiary of our parent company, we have built both our brand and infrastructure from scratch, designing our business processes absolutely around the needs of our customers, as they are at the heart of what we do. Andy understood immediately the impact this would have upon supplier selection and helped us develop a rigorous selection process. He then implemented our integration into our chosen supplier, providing sterling support through the testing period of business launch and was an invaluable resource for both my team and myself.'
Gavin Ucko, MD, The Happy Puzzle Co Ltd:
'Over the last twelve months, Andy has held our hands through every stage of stepping up our business structure to not only incorporate our current levels of growth but also to prepare us for the future.
In taking the time to liaise with all of our departments, Andy has built a powerful relationship with senior staff across the company, enabling teams to plan their visions for our future in a controlled and methodical way.
I strongly feel that without Andy's help, we would not have achieved our growth to date and I feel sure that we will see the benefits of this for many more years.'
Jane and Norman Hudson, Owners of Presents for Men:
'We recently moved our complete outsourced fulfilment service from one supplier to another and although this was carried out at the quietest time of the year in terms of orders, our own management team were extremely busy planning our next catalogue range.
Andy took on the prime role of project managing this task and successfully ensured a smooth transfer took place with the minimum of hassle, in time for our peak season.
Andy's knowledge of the 'nuts and bolts' of home shopping operations helped make sure that all factors were taken into account, planned and implemented, and his personal co-ordination skills ensured that both suppliers worked together effectively.'
Guy Stainthorpe, General Manager, Atlas Editions
'Andy is one of the best people in the UK to deal with operational and technical requirements in the direct marketing / mail order business. He has a clear grasp of what his clients need and is able to interpret a brief plus shape and drive a project forwards. Moreover, he is able to get to the crux of operational challenges and manage the dialogue between IT people and those in the rest of the business'
Mark Dugdale, Chief Executive, Compton and Woodhouse
'I worked with Andy Cable when we were both at Innovations. His greatest ability isn't just organising efficient and customer facing call centres, it's bringing his people along with him even in the face of difficult times and difficult decisions. We've stayed in touch and I've seen him translate these skills into consultancy where he applies his unrivalled experience and business nous in an arena where, frankly, there are many who preach but few who have actually done it and who take full responsibility. Andy does this because he actually cares – passionately, and will work tirelessly to ensure the best, most cost effective solution for the organisation he's working for as well as gain the respect and support of the people on the floor who do the work. I recommend him very highly.'
Adrian O'Connell – Managing Director, De Agostini UK Ltd
'Andy has provided valuable operational support to De Agostini for over 5 years now, and was instrumental in increasing the companies focus on all areas of customer service, and in establishing and improving the service provided by our fulfilment service providers. An important part of this was working with us to move our business to new suppliers and at that time putting in place important improvements in our operation which can be viewed and checked via KPIs recommended and negotiated by Andy.
A major indicator of Andy's contribution is that our benchmark customer research shows that service related issues, quoted in the past as the main reason for subscriber cancellations, has moved down from over 40% in 2004 to just 6% in 2008.'
Iain Robinson, COO, BCA
'Andy Cable joined BCA as Interim Customer Operations Manager, taking on the role as the operation was coming out of a difficult period following the implementation of new technology.
Andy, due to his experience of both mail order and customer facing operations, was able to have an immediate and positive impact on the day to day operations. He instigated a number of new initiatives as well as accelerating existing projects to improve key performance indicators and reporting quality.
In addition, he was able to quickly gain the support of the management team he was leading and contributed to the restructuring process under way at the time.
As a separate task following on from the interim role above, Andy managed the operational element of a project to set up support for a new business development, fully managing the tender process for the necessary IT tools and developing the operational strategy required.
In both areas, Andy was able to rapidly integrate into the management team at BCA and positively bring the benefits of his many years of experience to the company.'